Manssour Bin Miskeen, Masoud Fakroun, Hamed Dow, Abusaif Ishteewi, Otman Elbasir, Almahdi Abuham 2019. Using Importance-Satisfaction Analysis (ISA) To Identify the Most Critical Criteria to Improve Service Quality of Public Bus Transport in Libya. Journal of Pure & Applied Sciences . 18, 4 (Nov. 2019). DOI:https://doi.org/10.51984/jopas.v18i4.427.