BIN MISKEEN, Manssour; FAKROUN, Masoud; DOW, Hamed; ISHTEEWI, Abusaif; ELBASIR, Otman; ABUHAM, Almahdi. Using Importance-Satisfaction Analysis (ISA) To Identify the Most Critical Criteria to Improve Service Quality of Public Bus Transport in Libya. Journal of Pure & Applied Sciences , [S. l.], v. 18, n. 4, p. 144–151, 2019. DOI: 10.51984/jopas.v18i4.427. Disponível em: https://sebhau.edu.ly/journal/jopas/article/view/427. Acesso em: 23 oct. 2026.