The Role of the Dimensions of Talent Management in Improving of the Service Quality in Institutions of Higher Education
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Talent, Talent Management, Quality, Quality of Educational Service
Abstract
The talent management related to any issue is considered an important matter for any service organization because the changes in the business environment and developments are fast; the current study has dealt with an important aspect, which is the role of the dimensions of talent management (strategy development, management contact, and empowerment) in improving the service quality in institutions of higher education. The problem of study can be illustrated by the following question: Is there a role for the dimensions of talent management in improving the service quality in institutions of higher education? The goal of the study is to find out if there is a role of dimensions of talent management for improving the service quality in institutions of higher education. The community of the study is all the staff at the University of Sebha (faculty members, administrators, and technicians). Then select a sample of 32 single individuals and then rely on resolution to collect the raw data and give each paragraph weight listed in accordance with a three-point Likert scale and then perform data analysis using the program (SPSS) with a view to coming to the right response to sample the study on the paragraphs' questionnaire and find out the results in this study of the existence of a relationship between the dimensions of talent management as an independent variable and the quality of educational services as a dependent variable and also the change in quality of educational services caused by the dimensions of talent management.
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References
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