Using Statistical Quality Control Charts for Measuring Educational Service Quality at Sebha University from the Viewpoint of Students
Article Sidebar
-
Chart, Control, Double, Mean, Performance, Quality, Service, Standard Deviation.
Abstract
The aim of this study is to identify the quality of the educational services provided by the Faculty of Science, University of Sebha, Libya to its students. For evaluating these services the statistical control charts of the variables, which include the Mean chart, the standard deviation chart as well as the double charts (mean and standard deviation) have been used. A simple random sample of 200 students from the Faculty of science Sebha was used for collecting the study data. The collection tool was the actual service performance (ServPerf) measuring questionnaire that is an appropriate to measure the quality of the educational service that comprises of six dimensions. Data analysis and statistical control charts were carried out using Minitab (ver. 18). The results showed that the quality of the educational service below the expected level and that there are weakness and variability in the levels of services quality that are provided to students according to the considered dimensions. As well as it was possible to identify the factors are contributing to the low level of quality of educational services for each dimension from the viewpoint of students. The current study implies some recommendations including: to take into account the negative aspects of services to enhance the quality of university services in all its forms and to pay attention to the positive aspects of the educational services provided by the faculty and work toward strengthen them.
Full text article
Authors
This work is licensed under a Creative Commons Attribution 4.0 International License.
In a brief statement, the rights relate to the publication and distribution of research published in the journal of the University of Sebha where authors who have published their articles in the journal of the university of Sebha should how they can use or distribute their articles. They reserve all their rights to the published works, such as (but not limited to) the following rights:
- Copyright and other property rights related to the article, such as patent rights.
- Research published in the journal of the University of Sebha and used in its future works, including lectures and books, the right to reproduce articles for their own purposes, and the right to self-archive their articles.
- The right to enter a separate article, or for a non-exclusive distribution of their article with an acknowledgment of its initial publication in the journal of Sebha University.
Privacy Statement The names and e-mail addresses entered on the Sabha University Journal site will be used for the aforementioned purposes only and for which they were used.
